With our expertise as practicing engineers, we offer comprehensive IT support services for software of all sizes and complexities, ranging from corporate systems to customer-facing applications. Our maintenance services encompass every aspect, beginning with thorough pre-support audits and round-the-clock software upkeep and extending to transformative redesigns when necessary.
In the initial phase, we conduct a thorough examination of your software, focusing on its architecture and code. This includes reviewing related documentation and conducting basic functional and performance tests to identify areas for improvement.
Based on the findings from the system assessment, our technicians create a comprehensive maintenance proposal. This proposal outlines the scope of required services, along with their objectives and specific requirements.
Following the acceptance of the maintenance proposal, our team at Itransition develops a detailed roadmap. This roadmap encompasses a set of recommended practices and tools, as well as a milestone-based strategy for maintenance activities. We present this roadmap for your approval before proceeding further.
Upon approval of the maintenance roadmap, we initiate the project transition process. This involves assigning roles and tasks within our team and implementing the agreed-upon steps outlined in the roadmap.
With the project transition complete, we commence ongoing support and maintenance activities. This includes analyzing and resolving issues and bugs, performing on-demand and scheduled updates, releasing new features as required, and conducting other negotiated maintenance tasks. Throughout this process, we provide regular status reports to keep you informed of our progress.